FAQ
Why is our price higher than other coffee brands?
Kona coffee commands a higher price than coffee from other regions due to its unique cultivation conditions, restricted geographic area, and intensive labor involved in its production. Exclusively grown on the volcanic slopes of Hawaii's Big Island of the Kona Region, this coffee benefits from fertile soil, an ideal climate, and careful farming practices that enhance its distinct flavor. Additionally, the limited scale of production and stringent quality control measures ensure that only the highest quality beans are sold, further contributing to its cost. Combined with the elevated shipping and labor expenses associated with its remote location, these factors establish Kona Coffee as a premium product with a correspondingly higher price point.
How should you store your coffee?
To keep your coffee fresh and flavorful, store it in an airtight container in a cool, dark place. Here are some tips for optimal storage:
- Airtight Container: Use a container made of glass, ceramic, or opaque plastic with a tight seal to minimize exposure to air.
- Cool Temperature: Keep your coffee away from heat sources like stoves and direct sunlight. A pantry or cupboard works well.
- Avoid Moisture: Keep coffee away from humidity; moisture can cause beans to spoil or clump.
- Whole Beans vs. Ground: Store whole beans rather than ground coffee, as they retain freshness longer. Grind just before brewing for the best flavor.
- Freezing: If you have a large quantity, consider freezing coffee in small, airtight portions. Just be sure to allow it to come to room temperature before opening to avoid condensation.
By following these steps, you can help preserve the quality of your coffee for as long as possible!
What does our name mean?
Our first experience pulling onto the drive leading to the farm, the road was filled with birds eating the cracked seeds from the ground, the gate had two turtle doves sitting on it, there were wild turkeys roaming about, and it was then we decided upon Songbird as the name for the farm. Our package carries the image of 'Apapane as it represents...(NEED TO FINISH)
Where do you source your beans from?
Our 100% Kona coffee is grown and sourced on our farm in Holualoa.
When will your coffee be shipped?
Depending on location, we can give customers a time estimate on when their coffee should be received after placing an order. International orders will take more time.
How will you know when your coffee is shipped?
We will notify each customer on their shipment estimation once your order is shipped so you have a time frame to look for.
What is the return policy?
-Since coffee is a perishable item, we don’t accept returns of our product but if you are unsatisfied with your order, we will either refund your order or replace the ordered items.
Shipping methods?
We use fedex. Depending on where you are we can get you the beans in 3-5 business days.